We purchased this dryer as a set March 29th 2009. June 25th 2009: The dryer failed with and upside down F5. We contacted Samsung and started a ticket. They told us there was not a service center available and they would send this to the "back office" and within 5 days we should have support. I called back the following week and was told the same thing.
I called the True Value store where we purchased the combo and they said they were authorized to service this product. True Value called in to Samsung ASC (Authorized Service Center) helpline and got the part numbers needed for repair. The parts were on backorder. It is now July 15 2009 and the parts are still on back order. I have called 38 times to Samsung with no resolution. Samsung said I voided my warranty because the ASC was not an ASC. Samsung decided that wasn't true and have reinstated my warranty.
Samsung closed my ticket and said it was complete because the parts were on backorder and when we received the parts the dryer would be fixed. Samsung decided that wasn't true and have reopened my help ticket. THANK GOD for Discover. We called Discover and they said it was unacceptable and have given us the credit ($1800) for the combo and have decided to seek reimbursement from Samsung. HA!
Now, I am not saying DON'T buy Samsung, I just saying "Don't say you weren't warned." I will never ever, ever buy Samsung again. I hope I have saved someone the pain of a month without a dryer and a serious headache.Get more detail about Samsung LN52B750 52-Inch 1080p 240 Hz LCD HDTV with Charcoal Grey Touch of Color.
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